Reference

What These Terms Mean for Your das88 Account

These terms set out how your account works on das88 — from how you open it and fund it with DANA, OVO, or GoPay, to how withdrawals are processed and when access may be restricted.

Account eligibility by regionDANA, OVO, GoPay deposit rulesWithdrawal verification stepsAccount suspension conditionsGoverning terms by jurisdiction
das88 What These Terms Mean for Your das88 Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you believe a rule has been applied incorrectly to your account, reach out through any of the channels below. Our team can walk through specific clauses, explain withdrawal holds, or escalate account disputes to the right team.

Live Chat Open the chat widget from any page on das88 to ask about a specific clause, a deposit rule, or an account restriction — available directly in your browser.
Email Support Send a detailed query to our support address if your question involves account history, a verification dispute, or a formal terms clarification request.
Account Help Centre Your account dashboard includes a help section where you can submit a ticket tied to your account ID — useful for wallet-related terms questions about DANA, OVO, or GoPay.
HOW WE OPERATE

Terms Practices You Should Know

These points cover how we handle your account data, enforce these terms in practice, and what you can do if something doesn't look right. We aim to keep our processes transparent and our conditions consistently applied across all accounts.

Data Handling

Account data collected during registration and wallet verification is used only for account management, fraud prevention, and processing deposits through DANA, OVO, or GoPay.

Account Security

Your account is protected by password authentication and, where enabled, OTP verification tied to your registered mobile number. Never share login credentials with anyone.

Terms Retention

We keep a record of the terms version active when your account was opened. If a dispute arises about a rule change, we can reference the version that applied at that time.

Requesting Changes

You cannot amend these terms individually, but you can close your account at any time via account settings. Pending withdrawals are processed before closure is finalised.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, deposits, and withdrawals in Indonesia. If yours isn't here, use live chat to get a direct answer.

The core account terms apply to all accounts equally. Specific deposit rules — such as minimum amounts or confirmation steps — may vary between DANA, OVO, and GoPay and are shown at checkout.

We post updates on this page. Continuing to use your account after an update is posted means you accept the revised terms. We do not send individual notifications for every minor change.

Yes. Accounts may be suspended if we detect rule violations, fraudulent deposit activity, or breaches of eligibility conditions. We will notify you via your registered contact before taking action where possible.

Before your first withdrawal, you complete an identity check inside your account dashboard. Submit the required documents, and our team reviews them before releasing funds to your wallet.

These terms are applied in accordance with the laws of eligible regions. Where local law in Indonesia conflicts with any clause, local law takes precedence. Access depends on where local law permits.

Submit a ticket through your account help section with your account ID and the specific clause you are disputing. Our team reviews account-level decisions and responds with the applicable terms reference.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.